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Case Manager

Worcester, Massachusetts
Job Type
7 Jan 2023
About Us:

Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.

Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Job Description:

Work collaborativelywith JEC Team to support employment programming. Manage case load of JECparticipants and worksites, monitor and ensure a positive work experience for participantsand employers. Ensure that allparticipants and employers have completed relevant paperwork and datacollection

  • High School Diploma or HiSET, Bachelor's degreepreferred; related experience considered.
  • Demonstrated skills in supervising and/or leadershipexperience.
  • Familiarity with the Worcester communitiespreferred.
  • Experience working with vulnerable populations preferred.
  • Ability to work effectively and cooperatively withstaff and clients from diverse cultural, educational, and socio-economicbackgrounds required.
  • Attention to detail is essential. Will be asked toverify participant eligibility and timesheets.
  • Must be able to multitask and work in a busyenvironment with a lot of time traveling throughout the community to differentworksites.
  • Must become familiar with and able to cite potentialviolations of OSHA worksite rules and Child Labor laws.
  • Strong written and oral communication skills.
  • Must be proficient in Microsoft Suite and datamanagement.
  • Bilingual ability preferred.
Other Requirements:
  • Ability to successfully complete a CORI/SORI review.
  • Valid driver's license and reliable transportationrequired. This position requires daily travel to various job sites.
Duties and Responsibilities:
  • This position will require interaction with businesspartners. The Case Manager must be able to interact with professionalism andexhibit excellent customer service skills.
  • Conduct employer orientation at the beginning of each program cycle.
  • Train Summer Case Managers on best practices engaging participants andemployers.
  • Monitor worksites for compliance with all applicablestate, federal, and program rules and regulations.
  • Establish and maintain a positive working relationship with worksiteemployers.
  • Conduct weekly visits to assigned worksites. Assist withproblem-solving in the event of conflict. Escalate to manager whenappropriate.
  • Establish and maintain a positive mentoring relationship withparticipants.
  • Facilitate weekly check-ins to ensure a successful job experience.
  • Monitor accuracy and proper maintenance of weekly timesheets atworksites to include participant and supervisor signatures.
  • Monitor participant completion of work readiness curriculum.
  • Develop, implement, and complete Work-Based Learning Plans for allassigned participants.
  • Conduct reflection activities designed to assist participant with skilldevelopment.
  • Assist participant with developing plans for "next steps", such asresume writing and job applications.
  • Ensure participants have wrap-around supports; make referrals forservices as needed.
  • Enter andmanage data entries of participants progress and services received in multipledatabases
  • Meet with JEC team bi-weekly. Will be asked to provideweekly status reports on the employers and assigned youth.
  • Attendprofessional development trainings
  • Support the JEC team as needed.
  • Other Duties as assigned from Executive Director
Send cover letter and resume specifying position via email to .

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.
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  • Job Reference: 863893059-2
  • Date Posted: 7 January 2023
  • Recruiter: worcester community action council inc
  • Location: Worcester, Massachusetts
  • Salary: On Application
  • Role: Data, Other, Project Management
  • Job Type: Permanent