ICT Engineer

  • Job Reference: 396680181-2
  • Date Posted: 14 October 2021
  • Recruiter: Metier Recruitment
  • Location: London
  • Salary: £150 Per Day
  • Role: DevOps, Project Management, Recruitment, Sales, Security, Testing
  • Job Type: Contract
  • Start Date: ASAP
  • Duration: 3 months +

Job Description

ICT Engineer - Must have Education experience - East London - £150p/day

Service Desk and Technical Assistance;

  • Use the Service Desk software to report, log and correspond to all incidents and Service Requests
  • Communicate with school-based staff to inform them of actions and progress of reported incidents and problems
  • Assist school-based staff and students with technical issues
  • Assist with completion of change work as directed by the Service Desk
  • Upon request provide out-of-hours technical support to Managed Service customers either yourself or through an allocated member of your school team*
  • Provide high levels of customer service

Managed Service Operation;

  • Ensure daily, weekly, and termly routine tasks are correctly assigned, implemented and monitored alongside Regional Technical Service and Service Relationship Management teams (this includes daily remote 'green-light' system events)
  • Ensure that start-of-year and end-of-year procedures are correctly assigned, implemented, and monitored for each site
  • Line-manage the Onsite ICT Technician(s) in line with policies - including input into recruitment, performance management and disciplinary matters if required.
  • Manage Change Request and the Change Management processes with the customers. Manage Change Management process with the Service Operations Team and Sales Team
  • Liaise with third-party suppliers/partners on behalf of the client/company and manage escalation where required
  • Triage and manage Major Incidents (MI)
  • Maintain and manage school asset recording systems
  • Maintain and manage school swap stock systems
  • Maintain and manage site CSA reports
  • Complete documentation to standard and at the request of the MST
  • Input into Continual Service Improvement initiatives and ITIL process development
  • Input into ICT strategic planning alongside the Service Relationship Manager
  • Attend ICT steerage meetings and advise on school ICT usage/training requirements
  • Work with school leaders to develop and deliver ICT drop in training/sessions as and when appropriate

Technical Service Management Tasks;

  • Manage, maintain, and deploy images to workstations or laptops
  • Maintain printer management systems* and monitor networked printer queues
  • Create/restore Workstation/laptop images
  • Complete Active Directory administration (new users, password resets etc.)
  • Maintain Hyper-v environment
  • Monitor and configure Veeam backups
  • Monitor and maintain SCCM (MS updates, AV and image deployment)
  • Monitor and maintain Webfilter applications
  • Monitor and maintain network switch environment
  • Monitor and maintain Office 365/Google environments
  • Maintain all on-site documentation

Please send your CV for further information.