Service Desk Team Leader
We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector.
ABOUT THE OPPORTUNITY
We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and Level 2 support within the organisation.
This role will have responsibility for the running of the Service Desk function, which will include all Ticket and Incident Management responsibility on a day-to-day basis.
Key responsibilities
This role will have accountability for the day-to-day management of the Service Desk.
The job holder provides effective coordination of Support for all IT Teams to the Business functions and is responsible for the Services detailed below:
- Through the Service Desk ensure all Incidents and business Service Requests are resolved within our SLA's.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website